Change Request Support

A Change Request (CR) for modification of INSIS can be initiated during the Software implementation process or after the installation is complete, if the warranty or a Software Maintenance Agreement is in effect. These changes are incorporated on chargeable basis. For each CR, IC will be provided with an estimate of costs and implementation schedule. The details will be mutually agreed and the cost approved by IC prior to the commencement of work. The standard payment terms of such change requests are 50% before the initiation of work and 50% at the time of delivery of a Change Request.

The generic procedure for processing of CR is as follows:

1. Definition: During this step, the requirements for change are defined and change impact is initially estimated. The proposed change is classified, and the effort required to evaluate its full impact is estimated. A review of the proposed change takes place. The status of the proposed change is logged and communicated.

2. Evaluation: Here, a full-scale impact analysis is conducted and any missing data are requested from the change originator. The status of the proposed change and the estimated charges for the change are logged and communicated.

3. Approval: The proposed change is reviewed and a decision is reached regarding its approval, rejection, or deferral. If a change proposal is deferred, additional studies or external approval can be requested. Again, the status of the request is logged and communicated.

4. Implementation: The change is implemented and the baseline information is updated. The change status is tracked and reported.

5. Verification: A check for correctness, completeness, and adherence to quality requirements is completed, IC provides acceptance of the change, and final status of the change is logged and reported.

It is Fadata and IC joint responsibility to manage the impact change requests have on overall project price and schedule. This includes both the impact of performing the change request and the ability to sustain it.

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